Support Page - Frequently Asked Questions (FAQ)
You can reach out to our support team via:
- Email: contact@lmstudio.games
- Contact form on this page.
Make sure to include your:
- Game version.
- Device and platform details.
- A description of the issue.
If you encounter a bug or issue, please visit our Bug Reporting section on this page. Provide as much detail as possible, including:
- A brief description of the issue.
- Steps to reproduce the problem.
- Screenshots or videos (if available).
- Ensure your VR headset firmware and game are updated to the latest version.
- Restart your headset and try again.
- Clear any cache or unnecessary apps running in the background.
- If the issue persists, contact support with your device and game details.
If you’ve lost progress or purchased items:
- Confirm you’re logged into the same account used during your initial purchase.
- Check if your VR headset is connected to the internet.
- If the issue continues, contact support with your transaction ID or receipt.
Yes, the game offers in-app purchases for coins and other features. To manage purchases:
- Visit the store page of your headset platform (Meta, SteamVR, etc.).
- Check purchase history and billing settings.
If you’re facing issues with in-app purchases, please contact us with your transaction details.
Yes, our game supports offline gameplay. However, features like leaderboards, achievements, and in-app purchases require an active internet connection.
Currently, there’s no manual reset feature. However, uninstalling and reinstalling the game will reset all progress, in-app purchases, and scores. Proceed with caution if you choose this option.
Refunds are governed by the store platform where the game was purchased (Meta Store, SteamVR, etc.). Please refer to their policies for detailed information.
Yes! We regularly update the game to introduce new missions, features, and bug fixes. Keep your game updated to access the latest content.
Progress transfer depends on the platform and account linkage. Ensure you’re logged in with the same account on both devices. Contact support for detailed guidance.
Information
Are you looking for professional games services for your new games.
Email Us : contact@lmstudio.games
Supported Store:
- Meta Quest
- Steam VR
- PICO